These Terms and Conditions ("Terms") govern your access to and use of the website, products, and services (collectively, the "Services") provided by HerbalNuva Alchemy ("Company," "we," "us," or "our"), a Kenyan-based herbal wellness company. By accessing our website, purchasing our products, or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
We may revise these Terms at any time. Updated versions take effect immediately upon posting on our website. Your continued use of the Services constitutes acceptance of the revised Terms. You are responsible for reviewing these Terms periodically.
1. General Disclaimers and Health Notices
Important Notice:
Our products consist of herbs, botanicals, spices, and natural wellness items traditionally used across communities in Kenya, East Africa, and beyond. These products are offered for general wellness, cultural, traditional, and informational purposes only.
They are NOT medicines and NOT intended to diagnose, treat, cure, prevent, or manage any disease or medical condition. We are herbalists operating within traditional and natural wellness practices-not medical professionals.
Nothing on our website, packaging, labels, product descriptions, or communication should be interpreted as medical advice or a promise of healing or therapeutic benefit.
Consult a Qualified Professional
Before using any herbal product, especially if you have a health condition, are pregnant, nursing, taking other substances, or are under 18, consult a qualified healthcare provider of your choice. Traditional herbs may interact with medications, medical conditions, or individual sensitivities.
You assume full responsibility for your personal decision to use or not use our products.
No Guarantees of Results
Herbal products interact differently with every individual. We make no guarantees regarding:
- effectiveness,
- suitability,
- outcomes,
- or safety for specific personal conditions.
Traditional herbs vary naturally in color, aroma, potency, and composition.
Natural Product Variability and Risk
Being natural materials, our products may contain or be exposed to botanicals, pollen, seeds, fibers, or other naturally occurring elements. They are not laboratory-standardized. While we strive for cleanliness and quality, natural variations and environmental exposure are possible.
If you have allergies or sensitivities, avoid use.
Regulatory Standing
We operate within traditional wellness practices and cultural herbalism. Our products are not registered or certified as pharmaceutical or medical treatments, nor are they produced under pharmaceutical frameworks. They are traditional herbal commodities meant for personal wellness use.
By purchasing or using our products, you acknowledge and accept that you are solely responsible for determining their suitability for your needs.
Back to top ?2. Product Use and Restrictions
Intended Use
Our products are sold exclusively for personal, non-commercial use as herbs, spices, botanicals, teas, powders, and related wellness items.
They must not be used for:
- illegal activities,
- manufacturing restricted substances,
- unapproved medical treatments,
- laboratory or chemical experimentation,
- or resale without written permission.
Commercial or bulk use requires a separate agreement.
Age Requirement
You must be 18 years or older to purchase our products. Parents/guardians are responsible for preventing minors from accessing them.
Misuse Prohibited
Do not misuse or overconsume any herbal product. Do not combine with alcohol, drugs, or other substances without professional guidance.
Improper use-such as excessive dosages, unsafe combinations, or ignoring personal sensitivities-voids all responsibility on our part.
Storage
Store products in a cool, dry place away from children and pets. We are not responsible for spoilage due to improper storage.
Back to top ?3. Limitation of Liability
To the maximum extent permitted under Kenyan law, HerbalNuva Alchemy, its owners, staff, suppliers, and partners are not liable for:
- any health effects, injuries, illnesses, reactions, or outcomes from use or misuse;
- any inability to use our Services;
- any errors, misprints, or omissions in product descriptions;
- any unauthorized access to or use of our secure servers and/or personal information stored therein;
- any interruption or cessation of transmission to or from our Services;
- any bugs, viruses, or other harmful components that may be transmitted through our Services.
4. Indemnification
You agree to indemnify and hold harmless HerbalNuva Alchemy from claims, losses, damages, or expenses arising from:
- misuse of products;
- violation of these Terms;
- misinterpretation or reliance on information provided;
- any unauthorized use of your account.
5. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data when you use our Services.
Your information is used for:
- Processing and fulfilling orders
- Customer service and communication
- Delivery coordination with couriers
- Improving our products and services
- Sending promotional offers (with your consent)
We do not sell or share your personal information with third parties except as necessary to provide our Services or as required by law.
Back to top ?6. Shipping & Returns
Shipping Policy
We strive to process and ship all orders within 1-3 business days. Delivery times may vary depending on your location and the shipping method selected.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges unless the product is damaged or defective upon arrival. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.
We may request the customer to return the incorrect item before shipping the correct one.
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or sales, processing times may be longer. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Back to top ?7. Usage Guidelines
For your safety and to get the most benefit from our products, please follow these guidelines:
- Start with small amounts to test for any adverse reactions
- Do not exceed recommended dosages
- Discontinue use if you experience any discomfort or adverse effects
- Consult with a healthcare professional before combining with other supplements or medications
- Store in a cool, dry place away from direct sunlight
Dosage Recommendations
Traditional herbal dosage is not standardized. Start small and increase gradually if comfortable. Avoid high doses or frequent use unless guided by experience or professional support.
Back to top ?8. Children & Minors
Our products are intended for adults 18 years of age or older. We do not direct our products to children under 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.
Parents and guardians are responsible for monitoring their children's use of our products and ensuring they are used appropriately and safely.
Back to top ?Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
HerbalNuva Alchemy
Email: info@herbalnuva.com
Phone: +254 700 000000
Address: P.O. Box 00000, Nairobi, Kenya