Royal Offices, Mogotio Road,
Ground Floor.
(Next to Marionette Tower)
Your guide to understanding our herbal products, how to use them, order support, and safe herbal practice.
We specialize in natural, raw herbal materials including dried herbs, spices, roots, powders, extracts, tinctures, teas, and wellness blends. Our products come from trusted growers, local herbalists, forest collectors, and traditional knowledge systems used across Kenya and East Africa.
Our herbs are for general wellness, traditional use, personal support, and educational purposes, NOT for diagnosing, treating, or curing any disease.
No. We do not sell medicine or pharmaceutical products. Our items are natural herbal botanicals traditionally used for wellness and cultural support.
They are not registered as medical treatments, prescriptions, drugs, or clinical therapies.
Herbs are natural substances with centuries of cultural use, but individual responses vary. Safety depends on:
Always consult a qualified healthcare provider before use. If in doubt, start with a very small amount to test tolerance.
No. We are herbalists, not doctors. All information we provide is:
Nothing should replace your doctor's guidance.
We provide general descriptions based on traditional knowledge. However, because each person is unique, we cannot tell you what you "should" take. For health-related decisions, always involve your preferred healthcare provider.
Herbs support general wellness, but they are not cures. We do not make medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease.
Every person responds differently. Some feel changes quickly, while others may not notice any difference. Herbs are natural substances - not standardized pharmaceuticals - so effects vary widely.
We visually inspect and hand-sort herbs for cleanliness, quality, aroma, and appearance. However, since our products are natural, they are not laboratory-standardized and may vary from batch to batch.
Not without approval from a qualified professional. Some herbs may be unsafe in pregnancy, breastfeeding, or for infants.
Yes. We offer delivery across:
Delivery options include courier services, riders, or pickup points depending on your location.
Typical delivery times:
Delays may occur due to weekends, weather, or courier circumstances.
For safety reasons, we cannot accept opened, used, or unsealed herbal products. If your item arrived damaged, incorrect, or there was a delivery error, contact us within 48 hours for support.
(Return policy is fully detailed in our Refund & Returns Policy.)
Yes - for some categories. Wholesale for businesses, practitioners, and resellers requires a special agreement. Contact us directly for wholesale terms.
We provide general herbal guidance based on traditional use. However, we cannot diagnose or prescribe. Any consultation is strictly informational and educational.
On request, yes - but herbs may face customs restrictions in some countries. It's the buyer's responsibility to check local import rules.
Stop using the product immediately. Seek medical attention if necessary. HerbalNuva Alchemy is not responsible for allergic reactions or misuse.
Cash on delivery is not guaranteed in all regions.
You may cancel before the item is shipped. After dispatch, cancellation is no longer possible.
Some herbs mix well; others don't. Always research first or consult a professional. You are responsible for ensuring safety when combining herbs.
Some of our herbs are naturally grown without industrial chemicals, especially those sourced from rural collectors and forest gatherers. However, because Kenya and East Africa have diverse farming practices, we do not label products as "certified organic."
We use a mixed sourcing model:
We prioritize clean, potent, and naturally grown botanicals.
Natural variation is normal because herbs do not grow identically each season. Color, aroma, or texture changes do not mean the herb is weak or spoiled.
Yes - but custom blends are:
Yes. We package all powders in sealed, tamper-resistant packaging to avoid contamination or spillage.
Yes, but the timeline varies. Most herbs last 6-36 months depending on:
We print "Best By" or "Packed On" dates for reference.
Message us - we may be able to source it for you.
Yes. Some herbs may affect how medications work. If you are taking prescription medicine, consult your healthcare provider before using herbs.
We give general, traditional-use guidance, NOT medical prescriptions. You must adjust dosage based on your own tolerance and advice from a trusted professional.
General guidelines:
Follow your preferred preparation style.
Some herbs are safe, some are not. Always consult a qualified healthcare provider before giving herbs to children.
No. Our herbs are intended for human traditional use only.
Herbs from rural regions sometimes come with natural impurities. We sort and clean herbs, but 100% removal cannot be guaranteed. Wash, sieve, or hand-clean before use if needed.
No. We avoid chemical treatments unless required by exporting laws (for international orders).
Only if the herb is prone to moisture absorption. Most herbs should be stored in a cool, dry place away from light.
Strong aroma often means fresh and potent herbs. If the smell bothers you:
We list common traditional cautions, but not medical side effects. Reactions differ by person; start with small amounts.
No. We are herbalists, not pharmaceutical manufacturers.
Yes. Bulk orders require upfront payment and may require 1-3 days sourcing time.
Yes, but:
Yes. All herbs sold are legally allowed botanicals used within Kenya's cultural and traditional herbal sector. There is no KEBS, PPB, or pharmaceutical requirement for traditional herbs.
Yes - digital receipts or PDFs are available on request.
We operate primarily online. Pick-ups may be arranged depending on city and availability.
Within Nairobi - yes, if ordered early enough.
Only if the courier allows it - most do not. We do not control courier rules.
Contact us immediately. We will initiate a courier investigation.
Delivery costs vary based on:
Generally no, except during promotions.
We source from trusted growers and herbalists with long-term relationships. We never dilute, mix, or adulterate herbs.
Stop immediately. Monitor your body. Seek healthcare support if necessary.
Yes - but mixing is your responsibility. Ensure the herbs complement each other and suit your body.
Return rules remain the same - only unopened items can qualify.
No. Control shifts to the courier once shipped.
These may be available seasonally or by special invitation.
Most alcohol-based tinctures last 2-5 years if stored well.
Some are, some are not. Check product details.
Some herbs are better taken with food, others without. Follow traditional recommendations or your expert's guidance.
Signs include:
Do not use spoiled herbs.
Yes - contact us for practitioner-level support.
Yes - we offer plain, unbranded packaging on request.
Our team is here to help you with any additional questions about our products, orders, or herbal wellness.
Contact Us