Privacy Policy

Last Updated: November 26, 2025

This Privacy Policy outlines how HerbalNuva Alchemy ("we," "our," "us") collects, uses, stores, protects, and discloses your personal information when you access our website, purchase our products, or interact with our services. By engaging with our Services, you consent to the practices described in this Policy.

1. Information We Collect

We collect information to provide our Services effectively, operate our website, fulfill orders, and maintain security. The information collected includes:

        Personal Information You Provide
        Full name
Phone number
Email address
Delivery address or region
Payment details (handled by external gateways; we do NOT store card numbers)
Order information
Communication or inquiry messages

      

Automatically Collected Information

Through cookies and analytics tools, we collect:

IP address
Device information
Browser type
Session duration
Pages visited
Referring URLs
Usage patterns

This helps improve functionality, security, and experience.

Optional Information

Testimonials
Reviews
Feedback messages
Social media interactions

Sensitive Information

We do not knowingly collect or request medical records, diagnoses, disability information, or other sensitive personal data.

Any health-related information you share voluntarily is stored only for communication, not for diagnosis or treatment, and can be deleted upon request.

2. How We Use Your Information

Your information is used for:

Processing and fulfilling orders
Customer service and communication
Delivery coordination with couriers
Internal analysis and website improvement
Marketing (only if you opt-in)
Fraud prevention and website security
Compliance with legal requirements (if applicable)

We do not sell, rent, trade, or allow third-party commercial access to your personal data.

3. Legal Basis for Data Use

We process your information under the following principles:

Consent - when you submit information voluntarily
Contractual necessity - to deliver products you order
Legitimate interest - improving operations and preventing fraud
Legal obligations - when required by Kenyan law

4. Cookies and Tracking

We use cookies for:

Remembering your preferences
Shopping cart functionality
Analytics
Improved website performance

You may disable cookies, but some features may not function properly.

5. Data Retention

We retain personal data only for as long as necessary:

Order records: 7 years
Customer inquiries: 1-3 years
Marketing data: Until you unsubscribe
Analytics: Duration allowed by the platform

You may request deletion at any time unless retention is legally required.

6. Your Rights

You may request:

Access to your data
Correction of mistakes
Deletion of your data
Restriction of data processing
Opt-out of marketing
Transfer of your data (if applicable)

Requests can be emailed to: info@herbalnuva.com

7. Changes to This Policy

We may update this policy to reflect changes in laws or operations. Continued use means acceptance of updates.

Pickup Location

Westlands

Store Hours